At neevex.com, we are committed to providing you with an exceptional shopping experience. If you are not satisfied with your purchase, we offer a flexible return and refund policy. Please read the following terms carefully to ensure a smooth return process.
- Return Time Limit
You can request a return within 30 days of receiving the item.
Return requests after this period will not be accepted.
- Return Conditions
The item must be in brand new condition, unworn or used, and with all original tags and packaging. - Return Request Process
Contact Customer Service: Please contact our customer service team via email or phone, explaining your return request and providing your order number and reason for return.
Obtain Return Authorization: Our customer service team will process your request within 48 hours. You will receive return authorization information and detailed return instructions.
Return the Item: Please return the item to the designated address in its original packaging. Ensure the package is adequately protected during transit.
Address: 1030 Olive St, Apt D, Santa Rosa, CA 95407
- Refund Process
Once we receive and inspect your returned item, your refund will be processed.
The refund will be returned to the original payment method used for payment. Processing time is 5-10 business days, depending on your payment institution.
- Shipping Policy
You are responsible for return shipping costs unless there is a quality issue with the item or the wrong item was sent. - Other Notes
If you encounter any questions or problems during the return process, please feel free to contact our customer service team. We are happy to assist you.
Thank you for choosing neevex.com. We look forward to serving you!